Patient Care Co-ordinator

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ABOUT MEDEFER

Medefer is an innovative CQC registered virtual healthcare provider that aims to transform the way that healthcare is delivered by enabling healthcare systems to provide patients with the best healthcare experience - timely, efficient and effective. 

Founded by Consultants and GPs working in the NHS, our culture is driven by a deeply held commitment to the NHS and delivering transformational change to the patient experience. We are a passionate, dedicated and patient-focused team striving to make healthcare fit for the 21st century. Our vision is to completely re-frame the way that healthcare is delivered. 

Unlike other virtual healthcare solutions, Medefer’s Virtual Outpatient Service enables the best possible care through the entire patient pathway from referral to discharge. Our unique software platform can effectively handle the majority of patients from referral through triage to investigation, diagnosis and discharge, without the need for physical outpatient appointments. 

Following a successful funding round Medefer is enjoying a period of rapid growth as it responds to the challenges facing the NHS.   

AT MEDEFER WE BELIEVE THAT EVERY NHS PATIENT DESERVES THE BEST POSSIBLE HEALTHCARE.   


JOB DESCRIPTION

We are ready to recruit an enthusiastic and empathetic Patient Care Co-ordinator to join our dynamic and hardworking team here at Medefer. The successful candidate will be tasked with ensuring that our patients’ experience of our pathway is the best it can possibly be, whilst continuously looking to improve our processes. 

RESPONSIBILITIES 

  • Providing high-quality patient experiences and prompt treatment, as part of an innovative virtual Healthcare service
  • Importing and tracking new referrals, as well as ordering and tracking investigations
  • Onwards referring of patients to hospital and discharging patients back to GPs
  • Co-ordinating telephone consultations between doctors and patients
  • Providing a responsive service within the helpdesk, answering queries by phone and email
  • Communicating clearly and patiently with GPs, registrars, consultants and patients to troubleshoot pathway issues and escalating any complex issues to the Head of Operations
  • Helping to create and implement new Standard Operating Procedures with the team
  • Participating in various administrative projects
  • Maintaining strict confidentiality and to adhere to the local and national Health and Safety regulations and Medefer’s Policies and Procedures.


PERSON SPECIFICATION
 

  • 6 months+ experience working in a Customer or Patient-facing role
  • A keen and genuine interest in both Healthcare and Technology, ideally with some previous exposure to working in a HealthTech or Healthcare environment
  • Prior experience of managing competing tasks, priorities, and deadlines effectively
  • Ability to problem-solve varied and unstructured challenges
  • Impeccable attention to detail
  • Excellent written and spoken English 
  • Ability to thrive and innovate in a fast-paced, varied and changing environment  


BENEFITS
 (UPON MOVING FROM A TEMPORARY TO PERMANENT CONTRACT WITH MEDEFER)

  • Equity options. 
  • Company pension. 
  • At Medefer we are huge advocates of professional growth & want to support you with this by offering everyone a £500 annual learning & development budget. 
  • 28 days annual leave + bank holidays. 
  • Access to Perkbox (employee benefits platform), which includes free online workout classes, discounted gym memberships, cinema vouchers, restaurant and shopping discounts, etc. 
  • A supportive, collaborative & inclusive culture, where you will have the opportunity to work alongside a team of intelligent, driven & compassionate people who care deeply about transforming the way healthcare is delivered. 
  • Paid parental leave. 
  • Exciting opportunities for career progression. 
  • Flexible working hours.   


TERMS 

  • You must have the right to work in the UK. A DBS check will be required at the start of the role. 
  • This will be a fully remote working position so we are able to consider candidates who are based across the UK.
  • Normal working hours are typically between 8am-4pm, 9am-5pm or 10am-6pm, including an hour lunch break. 
  •  You will work on a rotational shift patterns between the hours of 8am-6pm Monday to Friday

 

Additional information

  • Remote status

    Fully remote

Or, know someone who would be a perfect fit? Let them know!

People you might work with

Perks & Benefits

  • Equity options for all employees ⭐️

  • Company pension ⭐️

  • £500 L&D budget for everyone ⭐️

  • 28 days annual leave + bank holidays ⭐️

  • Access to Perkbox ⭐️

  • A supportive, collaborative & inclusive culture ⭐️

  • Paid parental leave ⭐️

  • Exciting opportunities for career progression as we grow ⭐️

  • Flexible working hours ⭐️

Our Culture

Our culture is driven by our ambition to be to be the partner of choice to the NHS in empowering technology-enabled virtual healthcare solutions

We work in partnership with the NHS and we hold ourselves to their values and standards in the way we work and our culture.

Our values are evident in everything we do:

Our thinking is patient-first

Our approach is collaborative

Our culture is inventive

Already working at Medefer?

Let’s recruit together and find your next colleague.

email
@medefer.com
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