ABOUT MEDEFER

Medefer is a pioneer in virtual-first specialist healthcare. Founded by NHS consultants over a decade ago, we were delivering consultant-led virtual outpatient care well before “virtual hospitals” became a national priority. Our model has since been cited in government and NHS England material on the NHS Online vision as one of the service models informing this direction.

JOB TITLE: Clinical Administrator (Contractor)

REPORTING TO: Delegated Ordering Team Leader

LOCATION: Remote

RATE: £35 per hour

CONTRACT: Minimum of 10 hours per week

ROLE OVERVIEW:

Join us in our mission to transform patient care and be part of a dynamic and innovative team. We pride ourselves on a supportive, collaborative and inclusive culture and you will have the opportunity to work alongside a team of intelligent, driven and compassionate people who care deeply about transforming the way healthcare is delivered.

The Contractor role of the Clinical Administrator is responsible for undertaking a wide range of clinical administrative duties, efficiently and effectively whilst supporting and communicating with the multi-disciplinary team within Medefer.

The Clinical Administrator will be required to specialise in and lead on administrative and supportive tasks regarding patient care.

This role is on a Contractor arrangement either on an individual self-employed basis or working via your own personal services company, enabling you to work privately to supplement your NHS income and at the same time, be part of a team working to support transformation in the NHS.

KEY RESPONSIBILITIES:

• Quality Assurance; making sure the correct pathways and process are followed; including early service quality monitoring, completing the investigation forms requested by the consultants, including pre-requisites and safety questions

• Reviewing the consultant's response letters for accuracy, completeness and correct outcome selection

• Ensuring appropriate investigations are requested by Medefer’s consultants and clinicians and processing those requests through Medefer’s platform or third-party platforms

• Reviewing partial results received from providers and determining if the results need to be immediately reactivated to consultants or can wait until the rest of the patients' results are back for a full review

• Diagnostic request management

• Undertaking Significant Event investigation and ensuring that errors are properly recorded and addressed

• Continuous feedback regarding Medefer’s platform and pathways, for tech fixes and improvements

• Maintaining strict confidentiality and to adhere to the local and national Health and Safety regulations and Medefer’s Policies and Procedures

QUALIFICATIONS, EXPERIENCE, SKILLS AND COMPETENCIES:

• Current GMC registration with a licence to practice

• UK experience working in the NHS as an FY2 or above

• Administrative or clerical experience in varied health settings, including GP surgeries, hospitals, pharmacies.

• Previous administrative work experience dealing with patients directly.

• Exceptional Microsoft Office skills.

• Evidence of problem solving.

• Experience of building and/or managing a team.

• Experience in conflict resolution, and able to collaborate with others confidently.

Medefer is a Disability Confident Employer.

We commit to interviewing applicants who declare a disability and meet the minimum essential criteria for the job. If you would like to be considered under this scheme, please let us know in your application or by contacting our recruitment team.

Medefer fully complies with the Equality Act 2010. We are an equal opportunities employer, value diversity and welcome applications from candidates of all backgrounds. 

Medefer is dedicated to ensuring the safety and well-being of everyone who uses the company services or work within the organisation. In this role, you’ll help us to protect vulnerable people from harm and abuse. We require all team members to follow local safeguarding policies and complete necessary training to maintain a safe, respectful and proactive environment. Background checks are mandatory for successful candidates, and a commitment to safeguarding practices is essential.

Medefer contact details are provided for the specific purpose to support potential candidates and are not to be used to market services. The named individual has not consented to unsolicited marketing emails. ‘Direct marketing’ means the communication, by whatever means, of marketing material which is directed at individuals. Privacy and Electronic Communications Regulations (PECR) apply to unsolicited emails, for which the individual has not provided consent. Medefer takes the privacy of individuals very seriously and failure to abide by this notice will result in action taken.