ABOUT MEDEFER

Medefer is a pioneer in virtual-first specialist healthcare. Founded by NHS consultants over a decade ago, we were delivering consultant-led virtual outpatient care well before “virtual hospitals” became a national priority. Our model has since been cited in government and NHS England material on the NHS Online vision as one of the service models informing this direction.

We sit at the intersection of clinical provider and technology company. Our CQC-registered service is powered by Medefer’s own electronic health record and referral platform, connecting GPs, consultants, diagnostic providers and hospitals into a single coordinated system. This approach has won multiple national awards for elective recovery, innovation and impact, and we now serve both NHS partners and private patients across the UK.

JOB TITLE: Senior Clinical Governance, Patient Safety and Risk Manager

REPORTING TO: Head of Clinical Governance and Quality

LOCATION: Remote working with very occasional attendance in the London office

SALARY BANDING: £55,000 to £62,000 per annum

Join us in our mission to transform patient care and be part of a dynamic and innovative team. We pride ourselves on a supportive, collaborative and inclusive culture and you will have the opportunity to work alongside a team of intelligent, driven and compassionate people who care deeply about transforming the way healthcare is delivered.

ROLE OVERVIEW:

This is a senior role within the Clinical Governance & Quality function for an experienced NMC-registered nurse with a strong background in clinical governance, patient safety and risk management.

You will work in close support of the Head of Clinical Governance & Quality, helping to provide day-to-day leadership, continuity and oversight across Medefer’s governance and risk portfolio. You will lead key governance processes, drive delivery across patient safety and risk workstreams, attend Risk Committee, and work across clinical, operational, product and technical teams to identify and reduce system-level risk.

A core part of the role is understanding the intersection between technology and clinical risk. You must be able to assess how digital products, workflows, information flows and clinical decision points interact, and ensure that patient safety is considered throughout service design and operational change.

You will work alongside the IPC Lead Nurse, Safeguarding Lead Nurse, Pharmacy Lead and MSO, and Quality and Audit Lead as part of a connected governance function that collectively provides oversight across clinical governance, patient safety and risk.

You will be expected to work with a high degree of autonomy and sound judgement, while operating within a clear reporting structure. Final accountability and decision-making within the function remain with the Head of Clinical Governance & Quality.

KEY RESPONSIBILITIES:

• Lead the day-to-day operation of core governance processes across incidents, complaints, risks, policies, actions and assurance activity.

• Ensure governance systems are reliable, well-structured, timely and inspection ready.

• Support the Head of Clinical Governance & Quality in maintaining oversight of organisational clinical and operational risk.

• Attend Risk Committee and contribute high-quality operational insight, risk analysis and follow-through on actions.

• Manage the delivery of actions arising from Risk Committee, ensuring stakeholders across the business progress agreed safety and risk actions in a timely way.

• Act as a senior member of the Clinical Governance & Quality function, providing trusted support across governance, patient safety and risk workstreams.

• Work closely with the Head of Clinical Governance & Quality to maintain oversight of priorities, risks, actions and assurance activity.

• Act as a senior governance lead at the intersection of technology, operations and patient safety.

• Identify where product decisions, system design, workflows, interfaces, information quality or operational change may introduce clinical risk.

• Analyse patient safety incidents and live technical issues to identify trends, contributory factors and opportunities for system improvement.

• Collate, analyse and interpret clinical, contractual, quality and patient safety data.

• Undertake structured development in Digital Clinical Safety through mentorship from the Head of Clinical Governance & Quality and funded training.

QUALIFICATIONS, EXPERIENCE, SKILLS AND COMPETENCIES:

Essential:

• Active NMC registration with ability to demonstrate continuous professional development.

• Strong understanding of PSIRF principles and modern approaches to safety learning.

• Significant experience in clinical governance, patient safety or risk management in a regulated healthcare environment.

• Strong experience of incident management, investigations, risk management and governance reporting.

• Strong understanding of how clinical risk can arise at the intersection of technology, operational workflow and patient care.

• Experience of working across clinical, operational and senior stakeholder groups to identify and reduce system-level risk.

Desirable:

• Experience in digital health, virtual care or another healthcare environment where technology directly affects clinical risk.

• Familiarity with ISO 31000 principles.

BENEFITS:

• 28 days annual leave in addition to the normal bank holidays (pro-rated for part time hours)

• Flexible working hours

• Private Healthcare Insurance

• Discount schemes

• Employee Assistance Programme

• Health and wellbeing scheme that provides free access to a confidential phoneline, GP and counselling services

WORKING ARRANGEMENTS AND KEY TERMS:

• 35 hours per week, Monday to Friday working 9.00am to 5.00pm with an unpaid lunch break of one hour

• Must have the right to work in the UK.

• A relevant level DBS check will be requested at the point of offer, and this is funded by Medefer.

• Subject to two satisfactory employment references, one being the most recent employer.

• Copies of relevant qualifications and professional registrations should be shared prior to the commencement of employment.

• A private and confidential space to work in at home when working remotely.

For further information and a job description, please contact our Talent Acquisition Manager, Georgina Procter at Georgina.Procter@medefer.com

Medefer is a Disability Confident Employer.

We commit to interviewing applicants who declare a disability and meet the minimum essential criteria for the job. If you would like to be considered under this scheme, please let us know in your application or by contacting our recruitment team.

Medefer fully complies with the Equality Act 2010. We are an equal opportunities employer, value diversity and welcome applications from candidates of all backgrounds.

This job description is non-contractual and the postholder will be expected to perform additional duties and tasks that may be assigned by management from time to time to suit business needs.

Medefer contact details are provided for the specific purpose to support potential candidates and are not to be used to market services. The named individual has not consented to unsolicited marketing emails. ‘Direct marketing’ means the communication, by whatever means, of marketing material which is directed at individuals. Privacy and Electronic Communications Regulations (PECR) apply to unsolicited emails, for which the individual has not provided consent. Medefer takes the privacy of individuals very seriously and failure to abide by this notice will result in action taken.