ABOUT MEDEFER

Medefer is a pioneer in virtual-first specialist healthcare. Founded by NHS consultants over a decade ago, we were delivering consultant-led virtual outpatient care well before “virtual hospitals” became a national priority. Our model has since been cited in government and NHS England material on the NHS Online vision as one of the service models informing this direction.

We sit at the intersection of clinical provider and technology company. Our CQC-registered service is powered by Medefer’s own electronic health record and referral platform, connecting GPs, consultants, diagnostic providers and hospitals into a single coordinated system. This approach has won multiple national awards for elective recovery, innovation and impact, and we now serve both NHS partners and private patients across the UK.

Medefer is built on three principles: innovate to solve real system problems, collaborate with clinicians and partners, and put patients first in every decision. As we scale across Integrated Care Systems and grow our private services, joining now means helping to define what modern specialist care looks like - and owning the financial strategy behind it.

JOB TITLE: Delegated Ordering Team Member

REPORTING TO: Delegated Ordering Team Leader

LOCATION: Remote

SALARY: £38,000 per annum

Join us in our mission to transform patient care and be part of a dynamic and innovative team. We pride ourselves on a supportive, collaborative and inclusive culture and you will have the opportunity to work alongside a team of intelligent, driven and compassionate people who care deeply about transforming the way healthcare is delivered.

Everything we do is guided by our values: Patient First, Inventive and Collaborative, and brought to life through our five behaviours: Open, Adaptable, Curious, Compassionate and Accountable.

ROLE OVERVIEW:

The role of the Delegated Ordering Team Member is responsible for undertaking a wide range of clinical administrative duties, efficiently and effectively whilst supporting and communicating with the multi-disciplinary team within Medefer.

The Delegated Ordering Team Member will be required to specialise in and lead on administrative and supportive tasks regarding patient care

KEY RESPONSIBILITIES:

• Quality Assurance; making sure the correct pathways and process are followed; including completing the investigation forms requested by the consultants, including pre-requisites and safety questions

• Reviewing the consultant's response letters for accuracy, completeness and correct outcome selection.

• Ensuring appropriate investigations are requested by Medefer’s consultants and clinicians and processing those requests through Medefer’s platform or third-party platforms

• Reviewing partial results received from providers and determining if the results need to be immediately reactivated to consultants or can wait until the rest of the patients' results are back for a full review

• Diagnostic request management

• Undertaking Significant Event investigation and ensuring that errors are properly recorded and addressed

• Continuous feedback regarding Medefer’s platform and pathways, for tech fixes and improvements

• Maintaining strict confidentiality and to adhere to the local and national Health and Safety regulations and Medefer’s Policies and Procedures.

QUALIFICATIONS, EXPERIENCE, SKILLS AND COMPETENCIES:

• Medical degree and have trained as a doctor up to the UK equivalent of Foundation Year 2.

• Administrative or clerical experience in varied health settings, including GP surgeries, hospitals, pharmacies.

• Previous administrative work experience dealing with patients directly.

• Exceptional Microsoft Office skills.

• Evidence of problem solving.

• Experience in conflict resolution, and able to collaborate with others confidently.

BENEFITS:

• Workplace pension scheme

• 28 days annual leave in addition to the normal bank holidays (pro-rated for part time hours)

• Flexible working hours

• Private Healthcare Insurance

• Discount schemes

• Employee Assistance Programme

• Health and wellbeing scheme that provides free access to a confidential phoneline, GP and counselling services

• Career development and opportunities for progression and training. 

• The opportunity to be a part of a new model of digital patient care

WORKING ARRANGEMENTS AND KEY TERMS:

• This is a permanent role 35 hrs per week Monday to Friday 9-5

• Must be clinically qualified and GMC registered

• Must have strong communication skills and IT literacy

• Must be able to provide up to date documents in accordance with clinical compliance requirements

Medefer is a Disability Confident Employer.

We commit to interviewing applicants who declare a disability and meet the minimum essential criteria for the job. If you would like to be considered under this scheme, please let us know in your application or by contacting our recruitment team.

Medefer fully complies with the Equality Act 2010. We are an equal opportunities employer, value diversity and welcome applications from candidates of all backgrounds.

This job description is non-contractual and the postholder will be expected to perform additional duties and tasks that may be assigned by management from time to time to suit business needs.

Medefer contact details are provided for the specific purpose to support potential candidates and are not to be used to market services. The named individual has not consented to unsolicited marketing emails. ‘Direct marketing’ means the communication, by whatever means, of marketing material which is directed at individuals. Privacy and Electronic Communications Regulations (PECR) apply to unsolicited emails, for which the individual has not provided consent. Medefer takes the privacy of individuals very seriously and failure to abide by this notice will result in action taken.